We guarantee the accuracy of your personalised design as specified at the time of order. If we make an error in the engraving or customisation, we will correct or replace it free of charge. We want you to love your personalised jewellery, and if you have any concerns about your order, we are committed to working with you to ensure you are satisfied with the final product. Additionally, we ensure your jewellery arrives securely packaged and in perfect condition—if any damage occurs during delivery, we will make it right.

We understand how important it is for your keepsakes to arrive safely and on time. That’s why all our orders are sent via Royal Mail Tracked 24®, ensuring fast and secure delivery. You’ll receive a tracking number as soon as your order is dispatched, so you can follow its journey to your doorstep.

 

We aim to dispatch non-personalised items within 1–2 working days. Personalised pieces may take a little longer, and as a safe estimate we like to say up to 7 days due to the care and attention that goes into creating them, that said we will keep you updated every step of the way.

 

Your trust means everything to us, and we’re committed to delivering your order with the care it deserves.

For this Product we need a copy of your order of service leaflet, this can be done via scanning and then uploading your file HERE on our uploads page. This is required so that we can accuratley make cut outs where photos are and also identically match the outside cover of the order of service booklet.