Free Shipping with Royal Mail Tracked 24®
Terms & Conditions
Returns Policy
Privacy Policy
Welcome to Minni & Huggins!
These Terms and Conditions outline the rules and regulations for the use of Minni & Huggins's Website.​
​
1. Acceptance of Terms
By accessing or using the Minni & Huggins website, you agree to be bound by these Terms and Conditions. If you disagree with any part of the terms, then you may not access the website. You Must be 18 or over to accept the terms and conditions of this website.
2. Description of Services
Minni & Huggins specialises in creating custom laser-engraved gifts and items for businesses. Our services include, but are not limited to, the design, production, and sale of laser-engraved products.
3. Ownership
The website, its content, and all intellectual property rights, including but not limited to copyrights, trademarks, and trade names, are owned by Mr. Willingham, the owner of Minni & Huggins.
​4. Custom Laser Engraving
a. Personal Items: Minni & Huggins typically does not engrave personal items belonging to customers. However, exceptions may be made under the discretion of Mr. Willingham.
b. Waiver for Personal Items: In cases where Minni & Huggins agrees to engrave personal items, a waiver may be required. This waiver acknowledges the risks involved and the permanent nature of the engraving process.
5. Ordering and Payment
a. Orders: All orders are subject to acceptance and availability. Minni & Huggins reserves the right to refuse or cancel any order for any reason.
b. Payment: Payment for orders must be made in full before production begins. Minni & Huggins accepts various payment methods, as specified on the website.
6. Shipping and Delivery
a. Shipping Fees: Shipping is provided via 2nd Class Royal Mail at a fixed rate of £2.99. Customers are responsible for all shipping costs.
b. Delivery Times: Estimated delivery times are provided on the website. However, Minni & Huggins is not responsible for any delays caused by third-party shipping carriers.
C. Please allow up to 5 days for the creation of your custom item, for products that exceed the quantity of 50 please get in touch directly via email (MinniandHuggins@outlook.com) for bulk orders. Should delays occur due to material availability we will be in touch and offer a refund or the option to wait.
​
7. Returns and Refunds
a. Returns: Minni & Huggins accepts returns for damaged or defective items. Customers must notify Minni & Huggins within 14 days of receiving the product.
b. Refunds: Refunds will be issued for returned items that meet the specified criteria, these being that the item hasnt been used in any way or misused beyond their intended purpose. Refunds are processed using the original payment method.
c. Custom Orders: Custom-made orders cannot be returned unless the items are defective. In the case of defects, please contact Minni & Huggins within 14 days of receiving the product.
8. Privacy Policy
Minni & Huggins is committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and disclose your personal information. By using our website, you agree to the terms of our Privacy Policy.
9. Changes to Terms and Conditions
Minni & Huggins reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Continued use of the website after any such changes constitutes your acceptance of the revised terms.
Contact Information:
If you have any questions about these Terms and Conditions, please contact us at MinnandHuggins@outlook.com
​
Minni & Huggins Returns Policy
We are committed to providing our customers with high-quality products and exceptional service. If you are not entirely satisfied with your purchase, we are here to help.
​​
Returns for Custom-Made and Personalised Items
Due to the nature of custom-made and personalised items, we are unable to accept returns or exchanges for these products unless they are defective or damaged upon arrival. If you believe your custom-made or personalised item is defective or damaged, please contact us within 14 days of receiving your order to initiate a return or exchange. As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Distance and off-premises sales:
Consumers usually have the right to cancel a contract within 14 days (the “cooling-off period”) for goods bought online or off-premises.
Exception for personalised goods: The right to cancel does not apply to goods that are made to the consumer's specifications or are clearly personalised (Regulation 28(1)(b)).
Examples include engraved items, custom-sized clothing, or made-to-order furniture.
2. Consumer Rights Act 2015
Consumers have the right to expect goods to be:
Of satisfactory quality, fit for purpose, and as described.
No obligation to accept returns for non-faulty personalised goods: If the item is bespoke or personalised and there is no fault, the business is not required to accept returns simply because the consumer has changed their mind.
​
Returns for Non-Custom-Made and Non-Personalised Items
For non-custom-made and non-personalized items, you have the right to cancel your order and receive a full refund within 14 days of receiving your order. You must notify us of your intention to cancel your order within the 14-day period and return the items to us in their original packaging and condition.
​
General Returns Policy
All returns must be accompanied by a proof of purchase, such as your order confirmation email or receipt. Please return items to the following address:
Minni & Huggins
The Bungalow, Main Road, Thorngumbald
HU129LS
​
We recommend that you use a tracked shipping service for your return to ensure safe delivery. Please note that you are responsible for the cost of returning the items.
Refunds
Once we have received and inspected your returned items, we will issue a refund to your original payment method within 14 days. Please note that refunds may take up to 5 business days to reflect in your account.
Exchanges
If you would like to exchange an item, please contact us to arrange an exchange. We will process your exchange once we receive the returned item and confirm its condition.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately. We will arrange for the return of the damaged or defective item and issue a full refund or replacement.
Contact Us
If you have any questions about our returns policy, please contact us at MinniandHuggins@outlook.com
​
Standard Works Terms and Condition form-
Scope of Services
Provider: Luke Willingham of 'Minni & Huggins'
Client: ......
Services: ........
2. Price and Payment
The total cost for the engraving services is .......
Payment is due in full upon completion of the order and at the time of delivery by either cash or bank transfer.
3. Delivery and Pickup
Delivery: Delivery will be made within 14 days of agreement to the Terms and Conditions.
4. Engraving and Design
Minni & Huggins shall provide ........
5. Safety and Usage
Safety: .........
6. Cancellation and Refund Policy
If the client cancels the order before the engraving process begins, a full refund will be provided.
If the client cancels the order after the engraving process has begun, a partial refund may be issued at the discretion of Minni & Huggins to the cost of materials used or purchased.
If Minni & Huggins is unable to complete the order for reasons beyond their control, a full refund shall be offered in the event of any deposit been previously taken.
7. Warranty and Liability:
Warranty: While the Minni & Huggins will strive to provide high-quality products, there is no express warranty for the ............
Liability: Minni & Huggins shall not be liable for any indirect, incidental, or consequential damages arising from the use, misuse, or inability to use.........
8. Confidentiality:
Sensitive Information: Both parties agree to keep confidential any proprietary or sensitive information disclosed to each other in connection with this agreement.
9. Severability:
Invalid Provisions: If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
10. Amendments:
Modifications: Minni & Huggins may modify these Terms and Conditions from time to time, and any changes will be effective upon posting on the Provider's website.
11. Notices:
Communications: All notices or communications required under these Terms and Conditions shall be in writing and sent to the parties' designated addresses, either digital or physical.
12. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
13. Entire Agreement
These Terms and Conditions constitute the entire agreement between the parties and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.
By signing below, the Client acknowledges having read, understood, and agreed to these Terms and Conditions.
​
​​​​​PRIVACY POLICY
​
PRIVACY POLICY This privacy policy applies between you, the User of this Website, and Minni & Huggins, the owner and provider of this Website. Minni & Huggins takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.
​
Definitions and interpretation
1. In this privacy policy, the following definitions are used: Data collectively all information that you submit to Minni & Huggins via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws; Cookies a small text file placed on your computer by this Website when you visit certain parts of the Website and /or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies); Data Protection Laws any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation; GDPR the UK General Data Protection Regulation; Minni & Huggins, we or us Minni & Huggins of The Bungalow, Main Road, Thorngumbald, East Yorkshire, HU12 9LS; UK and EU Cookie Law the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018; User or you any third party that accesses the Website and is not either (i) employed by Minni & Huggins and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Minni & Huggins and accessing the Website in connection with the provision of such services; and Website the website that you are currently using, www.Minni & Huggins.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
​
2. In this privacy policy, unless the context requires a different interpretation: the singular includes the plural and vice versa; references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy; a reference to a person includes firms, companies, government entities, trusts and partnerships; "including" is understood to mean "including without limitation"; reference to any statutory provision includes any modification or amendment of it; the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy 3.
This privacy policy applies only to the actions of Minni & Huggins and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
​
4. For purposes of the applicable Data Protection Laws, Minni & Huggins is the "data controller". This means that Minni & Huggins determines the purposes for which, and the manner in which, your Data is processed.
​
Data collected
5. We may collect the following Data, which includes personal Data, from you: name; date of birth; gender; contact Information such as email addresses and telephone numbers; demographic information such as postcode, preferences and interests; financial information such as credit / debit card numbers; IP address (automatically collected); in each case, in accordance with this privacy policy.
​
How we collect Data
6. We collect Data in the following ways: data is given to us by you; and data is collected automatically.
​
Data that is given to us by you
7. Minni & Huggins will collect your Data in a number of ways, for example: when you contact us through the Website, by telephone, post, e-mail or through any other means; when you register with us and set up an account to receive our products/services; when you complete surveys that we use for research purposes (although you are not obliged to respond to them); when you enter a competition or promotion through a social media channel; when you make payments to us, through this Website or otherwise; when you elect to receive marketing communications from us; when you use our services; in each case, in accordance with this privacy policy.
Data that is collected automatically
8. To the extent that you access the Website, we will collect your Data automatically, for example: we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".
​
Our use of Data
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons: internal record keeping; improvement of our products / services; transmission by email of marketing materials that may be of interest to you; contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website; in each case, in accordance with this privacy policy.
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
​
11. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in: soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
​
12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
13. We may use your Data to show you Minni & Huggins adverts and other content on other websites. If you do not want us to use your data to show you Minni & Huggins adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).
Who we share Data with 14.
We may share your Data with the following groups of people for the following reasons: our employees, agents and/or professional advisors - to obtain advice from professional advisers and for the use of taking payments / issuing refunds and for the process of packaging / shipping goods; third party payment providers who process payments made over the Website - for the use of taking payments / issuing refunds and for the process of packaging / shipping goods; relevant authorities - to facilitate the detection of crime or the collection of taxes or duties; in each case, in accordance with this privacy policy.
​
Keeping Data secure
15. We will use technical and organisational measures to safeguard your Data, for example: access to your account is controlled by a password and a user name that is unique to you. we store your Data on secure servers. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
​
16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: MinniandHuggins@outlook.com
​
17. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
​
Data retention
18. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
​
19. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
​
Your rights
20. You have the following rights in relation to your Data: Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete. Right to erase - the right to request that we delete or remove your Data from our systems. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it. Right to data portability - the right to request that we move, copy or transfer your Data.
​
Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
​
21. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: MinniandHuggins@outlook.com.
​
22. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/
​
23. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Transfers outside the United Kingdom and European Economic Area.
24. Data which we collect from you may be stored and processed in and transferred to countries outside of the UK and European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the UK or EEA or one of our service providers is situated in a country outside the UK or EEA. We also share information with our group companies, some of which are located outside the UK or EEA.
​
25. We will only transfer Data outside the UK or EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, eg by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission.
​
26. To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.
Links to other websites
27. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
​
Changes of business ownership and control
28. Minni & Huggins may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Fi. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
​
29. We may also disclose Data to a prospective purchaser of our business or any part of it.
​
30. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Cookies
31. This Website may place and access certain Cookies on your computer. Minni & Huggins uses Cookies to improve your experience of using the Website and to improve our range of products. Minni & Huggins has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
​
32. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
​
33. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Minni & Huggins to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
​
34. This Website may place the following Cookies: Type of Cookie Purpose Strictly necessary cookies These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. Analytical/performance cookies They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Functionality cookies These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookie. Targeting cookies These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
35. You can find a list of Cookies that we use in the Cookies Schedule.
​
36. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.
​
37. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
38. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
39. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
​
General
40. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
​
41. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
​
42. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
​
43. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
​
Changes to this privacy policy
44. Minni & Huggins reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Minni & Huggins by email at MinniandHuggins@outlook.com
Attribution 45. This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en). This privacy policy was created on 22 July 2022. Cookies Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
XSRF-TOKEN - Used for security reasons
hs - Used for security reasons
svSession - Used in connection with user login
SSR-caching - Used to indicate the system from which the site was rendered
_wixCIDX - Used for system monitoring/debugging
_wix_browser - Used for system monitoring/debugging
_sess consent-policy - Used for cookie banner parameters
smSession - Used to identify logged in site members
TS* - Used for security and anti-fraud reasons
bSession - Used for system effectiveness measurement
fedops.logger.X - Used for stability/effectiveness measurement
wixLanguage - Used on multilingual websites to save user language preference