We guarantee the accuracy of your personalised design as specified at the time of order. If we make an error in the engraving or customisation, we will correct or replace it free of charge. We want you to love your personalised jewellery, and if you have any concerns about your order, we are committed to working with you to ensure you are satisfied with the final product. Additionally, we ensure your jewellery arrives securely packaged and in perfect condition—if any damage occurs during delivery, we will make it right.

Creating a personal keepsake is easy with our print kits. You can purchase a print kit on its own, or once you’ve ordered a piece of jewellery, you can request a free kit by entering your order number and details HERE. The kits are designed to help you capture clear, detailed prints to personalise your jewellery with ease. We’ve made the process straightforward so you can focus on creating something truly meaningful.

To create a beautifully engraved keepsake, we need a clear and high-quality photograph. The best results come from images with sharp focus, good lighting, and a clean background. Black-and-white photos work particularly well, but colour images can also be converted for engraving. Close-up shots where the subject is prominent and uncluttered are ideal.

 

Please avoid photos that are blurry, pixelated, or taken in poor lighting, as these can affect the engraving quality. If you're unsure, feel free to send a selection of images—we'll help you choose the best one. Once you've Purchased your item, simply upload it on our tailor made upload page HERE, along with your order number.

 

We’re here to help you create something truly special, so don’t hesitate to contact us if you have questions about your image, and dont worry, if we don't feel as though we can make a product we're proud of with your chosen photograph we will give you a full refund.

We understand how important it is for your keepsakes to arrive safely and on time. That’s why all our orders are sent via Royal Mail Tracked 24®, ensuring fast and secure delivery. You’ll receive a tracking number as soon as your order is dispatched, so you can follow its journey to your doorstep.

 

We aim to dispatch non-personalised items within 1–2 working days. Personalised pieces may take a little longer, and as a safe estimate we like to say up to 7 days due to the care and attention that goes into creating them, that said we will keep you updated every step of the way.

 

Your trust means everything to us, and we’re committed to delivering your order with the care it deserves.